Return & Refund Policy

At Top Gear Automotives, we do not accept returns. Every product is carefully inspected before dispatch to ensure quality and accuracy.

Please note:

  • Gateway / processing fees are non-refundable.
    Razorpay does not reverse the transaction fee and GST charged at the time of payment capture.

  • Refunds, where applicable, are processed to the original payment method (card, UPI, wallet, etc.) within 5–10 working days.

  • Net refund amount = Order value – Razorpay transaction fee (including GST).

Exchange Assistance Policy

We offer exchange assistance only in cases of manufacturing defects, subject to manufacturer approval.

Eligibility & Conditions:

  • Exchanges are applicable only after defect confirmation by the manufacturer.

  • Customers are required to bear courier / logistics charges, if applicable.

  • Exchange assistance is provided strictly as per approval outcome.

Mandatory Exchange Verification Requirement

To process an exchange request, an uncut 360-degree video is mandatory. The video must clearly show:

  • The unopened / sealed package from all sides

  • Intact and unaltered packaging, including the shipping label

  • The complete unboxing process

This helps us verify and review the item’s condition and ensures a smooth and fair review process for all riders.

Cancellation Policy

  • Cancellations are accepted only before order processing.

  • Once an order is dispatched, it cannot be cancelled.

  • Orders containing On Order / Pre-Order products cannot be cancelled under any circumstances, as these items are arranged exclusively on demand.

Pricing & Information Disclaimer

While Top Gear Automotives strives to provide accurate product, service, and pricing information, errors may occur. In the event of incorrect pricing or product information:

  • We reserve the right to contact you for instructions or cancel the order.

  • If payment has already been processed, the amount will be refunded to the original payment method.