Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last Updated: 14 July 2026

At Topgearauto.in, every order is carefully inspected, verified, securely packed and dispatched from our facility in Sri Vijaya Puram (Port Blair), Andaman & Nicobar Islands. We are committed to delivering genuine motorcycle parts, accessories and riding gear safely and efficiently across India.

We partner with reputed third-party logistics providers to ensure reliable delivery. While we strive to dispatch and deliver every order within the estimated timelines, all delivery timelines are indicative and may vary depending on the destination, courier operations and unforeseen circumstances.

1. Order Processing

• Orders are generally processed, packed and dispatched within 1–2 working days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Certain products may require additional processing time due to quality checks, stock transfers or supplier availability. If a significant delay is anticipated, we will keep you informed.

2. Shipping Methods & Estimated Delivery

Delivery timelines below are calculated after your order has been dispatched.

Please note that these are estimated delivery timelines and not guaranteed delivery commitments.

Store Pickup

Customers selecting Store Pickup will be notified once their order has been processed and is ready for collection. Store Pickup is not instant, please visit the store after you receive a “Ready for Pickup” notification. Orders are typically ready within 1–2 working days.

3. Remote & Difficult-to-Service Locations

Orders destined for certain locations may require additional transit time due to airline schedules, ferry connectivity, weather conditions, limited courier operations or other logistical constraints.

This includes, but is not limited to:

• Leh & Ladakh
• Jammu & Kashmir
• North East India
• Nicobar District
• Campbell Bay
• Lakshadweep
• Rural or remote PIN codes
• Other difficult-to-service destinations across India

Customers shipping to these locations are requested to allow additional time for delivery.

4. Courier Partners & Delivery Delays

Top Gear Automotives works with trusted third-party courier, postal and logistics partners for deliveries across India.

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Flight, airport or cargo delays or restrictions
• Ferry or sea transport disruptions
• Adverse weather conditions
• Natural disasters and other unforeseen events
• Government, security or regulatory restrictions
• VIP movement or security-related restrictions
• Courier or postal operational delays
• Transportation disruptions
• High shipment volumes during festive seasons or sale events
• Public emergencies, strikes or other unforeseen logistical disruptions

Once an order has been dispatched and handed over to the relevant courier, postal or logistics provider, Top Gear Automotives does not have direct control over the carrier’s transit and delivery operations.

Where a delay occurs after dispatch due to carrier operations or circumstances beyond our reasonable control, such delay shall not be treated as a delay in processing or dispatch by Top Gear Automotives, provided the order was dispatched within the applicable processing timeframe.

Selection of Fast or Expedited Shipping means that the order will be processed using the applicable expedited shipping service. It does not constitute a guaranteed delivery date unless a specific delivery commitment has been expressly confirmed by Top Gear Automotives in writing.

In the event of a carrier delay or logistical disruption, we will make reasonable efforts to coordinate with the carrier, provide available tracking information and assist in resolving or expediting the delivery wherever reasonably possible.

Where an order remains in transit and the delay is caused by circumstances beyond our reasonable control, cancellation, refund or other remedies will be governed by our applicable Cancellation & Refund Policy and applicable law.

Such delays shall not constitute grounds for cancellation, compensation or claims against Top Gear Automotives.

5. Delivery Attempts, Refusal & Return to Origin

Customers are responsible for providing a complete and accurate delivery address and for reasonably cooperating with the delivery process.

Customers should remain available, or arrange for an authorised person to receive the shipment, when delivery is attempted.

If delivery is unsuccessful due to circumstances attributable to the customer, including recipient unavailability, refusal to accept the shipment, incorrect or incomplete address, incorrect contact information, failure to respond to the delivery agent or repeated unsuccessful delivery attempts, the shipment may be returned to Top Gear Automotives by the carrier.

Once an order has been dispatched, a customer-requested cancellation may not be possible while the shipment is in transit.

If a dispatched shipment is refused or returned due to circumstances attributable to the customer, the order will be handled in accordance with our Cancellation & Refund Policy.

Where a refund is eligible, it will be processed only after the shipment has been returned to Top Gear Automotives and has been received and inspected.

Any refund will be subject to the applicable Cancellation & Refund Policy and may include deductions for actual, applicable, non-refundable and legally permissible costs incurred in connection with the original shipment, return shipment, payment processing, packaging, handling or other directly attributable charges, where applicable.

Customers are encouraged to accept delivery and contact Top Gear Automotives if there is any genuine issue with the shipment rather than refusing delivery.

6. Serviceability & Delivery Address

Before dispatch, your delivery PIN code may be verified with our courier partners.

If your location is temporarily or permanently non-serviceable, we may request an alternate delivery address serviced by our logistics partners.

In the event that no serviceable delivery address can be provided, Top Gear Automotives reserves the right to cancel the order and process a refund, after deducting any applicable payment gateway charges where permissible.

Customers are responsible for providing complete and accurate shipping details, including:

• Full delivery address
• Correct PIN code
• Valid mobile number

Additional shipping or re-dispatch charges may apply if a shipment is returned due to an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts.

7. Multiple Products & Partial Shipments

If multiple products are purchased in a single order, we will endeavour to dispatch them together whenever possible.

However, due to product availability, supplier lead times, packaging requirements or logistics constraints, certain orders may be shipped in multiple consignments.

All products within a single order will be shipped only to the shipping address provided during checkout.

If you wish to deliver products to multiple addresses, separate orders must be placed.

8. FREE Economy Shipping

FREE Economy Shipping is available only on selected products, orders and promotional offers.

Where applicable, eligible products or orders will display the FREE Economy Shipping benefit on the relevant product page or during checkout.

Although no shipping charge is collected from the customer for eligible FREE Economy Shipping orders, the actual shipping cost is borne by Top Gear Automotives and paid to the applicable courier, postal or logistics provider.

Where a cancellation, return, refund or exchange is eligible under our applicable policies, any actual, non-refundable and legally permissible shipping, return-shipping, packaging, handling, payment-processing or other directly attributable costs incurred by Top Gear Automotives may be deducted from the eligible refundable amount, where applicable.

The treatment of such costs and the final refundable amount will be determined in accordance with our Cancellation & Refund Policy and applicable law.

9. Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be prepaid using the secure payment methods available on our website.

10. Custom Order / Parts on Demand / Back Order / Pre-Order Products

Products listed as Custom Order, Parts on Demand, Back Order or Pre-Order are specially sourced, procured or arranged based on a specific customer’s requirement and may not be part of our regular ready stock.

These products may include rare, discontinued, imported, special-order or hard-to-source parts. Availability and procurement timelines depend on supplier availability, manufacturer or distributor stock, import and transportation requirements, sourcing conditions and other factors outside our direct control.

No fixed or guaranteed procurement or dispatch timeline is promised for such products. Some products may be sourced relatively quickly, while rare or difficult-to-source products may require an extended period and, in exceptional cases, may take several weeks or months to procure.

Once a Custom Order or Parts on Demand request has been confirmed and procurement or sourcing has commenced, the order cannot ordinarily be cancelled or returned simply because the customer has changed their mind, no longer requires the product, or does not wish to accept the shipment. These products are arranged specifically against the customer’s requirement and may not be reasonably resalable as regular stock.

After dispatch, delivery timelines will follow the selected shipping method and remain subject to the carrier’s transit and delivery operations.

Refusal or Non-Acceptance of Delivery

If a specially sourced or procured product is refused, not accepted, or returned to Top Gear Automotives due to circumstances attributable to the customer, including refusal to accept delivery, recipient unavailability, incorrect or incomplete address, failure to respond to the delivery agent or repeated unsuccessful delivery attempts, such return will not create an automatic right to a refund.

Any applicable refund or other remedy, if available, will be determined in accordance with our Cancellation & Refund Policy and applicable law. Where permitted, actual and non-refundable costs incurred for sourcing, procurement, shipping, return shipping, packaging, handling, payment processing and other directly attributable costs may be deducted from any eligible refundable amount.

Custom, specially sourced or Parts on Demand products are not eligible for return or exchange due to change of mind, incorrect selection by the customer, or simply because the customer no longer requires the product, unless otherwise required under applicable law or expressly agreed by Top Gear Automotives.

Customers are therefore advised to confirm the product specifications, model compatibility, variant, size, part number and other relevant requirements with Top Gear Automotives before confirming a Custom Order or Parts on Demand request.

Nothing in this section is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

11. Tracking Your Order

Once your order has been dispatched, tracking details will be shared through WhatsApp, email or any other available communication channel.

Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s website.

12. Damaged, Tampered or Incorrect Deliveries

Every order is carefully inspected and securely packed before dispatch.

If your parcel appears damaged, tampered with, contains missing items or an incorrect product, you must:

• Record a continuous, uncut 360° unboxing video immediately upon delivery and before opening the sealed package.
• Ensure the video clearly captures the sealed package, shipping label, all sides of the parcel, the complete unboxing process and the contents received.
• Report the issue to Topgearauto.in within 24 hours of delivery, along with the uncut video and your order details.

Claims submitted without the mandatory uncut unboxing video or after the reporting period may not be accepted, as we may be unable to verify such claims.

Where a claim is verified and approved as a packing, dispatch or transit issue attributable to Top Gear Auto or our courier partner, Topgearauto.in will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, refund or any other suitable remedy.

13. Need Assistance?

If you have any questions regarding shipping, delivery or product compatibility, please contact us before placing your order.

Our team will be happy to assist you in selecting the correct product and provide the best possible support throughout your shopping experience.

Topgearauto.in
Sri Vijaya Puram (Port Blair), Andaman & Nicobar Islands
Email: care@topgearauto.in