Cancellation, Refund & Helmet Size Exchange Policy

Last Updated: 14 July 2026

Topgearauto.in follows a No Return Policy for products once delivered. Eligible helmets may qualify for a size exchange. If you’re unsure about compatibility, contact us before placing your order—we’ll be happy to help you choose the correct part.

At Top Gear Automotives, we strive to provide genuine motorcycle parts and accessories with accurate product information and reliable customer support. Please read our Cancellation, Refund & Helmet Size Exchange Policy carefully before placing an order. Every product is carefully inspected before dispatch to ensure quality and accuracy.

By placing an order on topgearauto.in, you agree to the terms outlined below.

1. Order Cancellation

Before Dispatch

Orders may generally be cancelled before they have been packed or dispatched from our warehouse, subject to the applicable policy.

Orders containing Custom Order / Pre-Order / Parts On Demand products are specially sourced or arranged based on the customer’s specific requirements. Once sourcing, procurement or order processing for such products has commenced, cancellation may not be permitted, as these products are arranged specifically for the customer and may not be readily resalable.

Where a cancellation is eligible and approved, the eligible refund will be processed to the original payment method used for the order. Applicable non-refundable payment gateway or transaction-processing charges, where permitted under this policy and applicable law, may be deducted.

For eligible cancellations of regular stocked products before packing or dispatch, no Platform Fee will be deducted.

After Dispatch

Orders cannot be cancelled once they have been dispatched.

If an order is refused at the time of delivery, or returned due to unsuccessful delivery attempts caused by the customer, the order shall be treated as a cancellation after dispatch.

Where a refund is approved, the following charges may be deducted from the refund amount:

  • Original shipping, packing & handling costs applicable to the order, including costs borne by Top Gear Automotives for FREE Economy Shipping orders
  • Return shipping charges actually incurred in returning the shipment to Top Gear Automotives.
  • Additional packaging or handling costs, where actually incurred for fragile, oversized, volumetric or specially packed shipments.
  • Payment gateway / transaction processing charges that are actually incurred and non-refundable.
  • Platform Fee, where applicable and non-refundable, as displayed at checkout.
  • Any other actual, applicable, non-refundable and legally permissible costs directly attributable to the order, cancellation or return.

The final eligible refundable amount can only be determined after the shipment has been returned to Top Gear Automotives, received and inspected, and the applicable actual costs have been established.

Any eligible refund will be processed only to the original payment method used for the order.

2. No Return Policy

Top Gear Auto does not accept returns on products once they have been delivered, except where required under applicable law or where an error has occurred on our part, such as:

  • Wrong product supplied
  • Manufacturer-approved warranty claims where applicable

Please ensure that you verify product compatibility before placing your order.

  • If the return is due to an error by Top Gear Automotives (such as an incorrect product supplied), Top Gear Automotives will bear the applicable shipping charges and no deduction will be made from the eligible refund.
  • For any other reasons, the following charges shall be deducted from the eligible refund amount, wherever applicable:
    • Original shipping charges borne by Top Gear Automotives (including FREE Economy Shipping orders)
    • Return shipping charges
    • Packaging & handling charges
    • Payment gateway / transaction processing charges
    • Platform fees (if applicable)

If you are unsure whether a product is suitable for your motorcycle, our team will be happy to assist you before you place your order.

3. Helmet Size Exchange Policy

Helmet size exchange is available only on eligible helmet purchases and is subject to stock availability.

To qualify for a size exchange:

  • Exchange request must be raised within 03 days of receiving the product.
  • Helmet must be unused and in brand-new condition.
  • Original tags, visor film, packaging, manuals and accessories must be intact.
  • Helmet must not show scratches, odours, marks or signs of use.
  • A continuous, uncut 360° unboxing video may be required for verification.
  • In case of a size exchange, it is required for the customer to shoot a video while repacking the part(s);
  • The complete helmet will not be replaced, only the size inner paddings will be changed, subject to approval.

Customers are responsible for both forward and return shipping charges unless the exchange is due to an error by Top Gear Automotives

Helmet size exchanges are subject to inspection and approval after the returned helmet is received.

4. FREE Economy Shipping

FREE Economy Shipping is offered by Top Gear Automotives as a promotional customer benefit on selected products.

Although no shipping charge is collected from the customer for eligible products, the actual shipping cost is borne by Top Gear Automotives

Where a refund, approved helmet size exchange, cancellation after dispatch or refused delivery is applicable, the following charges shall be non-refundable and may be deducted from the eligible refund amount:

  • Original shipping charges borne by Top Gear Automotives (including FREE Economy Shipping orders)
  • Return shipping charges (where applicable)
  • Packaging & handling charges
  • Payment gateway / transaction processing charges
  • Platform fee (if applicable)

FREE Economy Shipping applies only to the shipping charge payable by the customer and does not imply that shipping has been provided free of cost by the courier partner.

5. Warranty Claims

Many products sold by Top Gear Automotives are covered by the respective manufacturer’s warranty.

Warranty claims are governed solely by the manufacturer’s warranty terms and conditions.

Warranty approval, repair, replacement or rejection shall remain at the sole discretion of the respective manufacturer.

6. Refunds (Where Applicable)

Refunds are processed only where applicable under this policy.

Refund eligibility will be determined only after the returned product is received at our warehouse and inspected. Receipt of a returned product does not by itself constitute approval of a refund.

Where a refund is approved, the eligible refund amount will generally be processed within 5–7 working days from the date of approval.

The time taken for the refunded amount to reflect in the customer’s account depends on the processing time of the original payment method, bank or payment provider.

All approved refunds will be processed only to the original payment method used for the order.

7. Non-Refundable Charges

Where applicable, the following charges are non-refundable:

  • Shipping charges borne by Top Gear Automotives (including FREE Economy Shipping orders)
  • Return shipping charges
  • Packaging & handling charges
  • Payment gateway / transaction processing charges
  • Platform fees

8. Product Compatibility

Motorcycles often have multiple variants, model years and regional specifications.

Customers are requested to verify compatibility before placing an order.

If you are unsure whether a product is suitable for your motorcycle, please contact Top Gear Automotives before placing your order.

Our team will gladly assist you in selecting the correct product.

9. Transit Damage, Missing Items & Incorrect Product Claims

At Top Gear Automotives, every order is carefully inspected, verified and securely packed before dispatch.

If you receive a parcel that appears damaged, tampered with, contains missing items, or an incorrect product, you must:

  • Record a continuous, uncut 360° unboxing video from the time of accepting/opening the package, clearly showing the sealed parcel, shipping label, all sides of the package, the complete unboxing process, and the product(s) inside.
  • Ensure the video is recorded at the time of delivery without any pauses, edits or interruptions.
  • Report the issue to Topgearauto.in within 24 hours of delivery by sharing the uncut video along with your order details.

Claims for transit damage, missing items, incorrect products or shortages without an uncut unboxing video recorded at the time of delivery may not be accepted, as we are unable to verify such claims.

Where a claim is verified and approved as a packing, dispatch or transit issue attributable to Top Gear Automotives or our courier partner, Top Gear Automotives will provide an appropriate resolution in accordance with applicable law. Depending on the nature of the claim, this may include a replacement, repair, refund, or any other suitable remedy.

10. Sale & Promotional Items Policy

All Sale, Discounted, Offer & Clearance items are non-returnable and non-exchangeable. Products purchased under any Sale, Discount, Promotional Offer, Combo Deal or Clearance Sale are not eligible for return, exchange or refund.