Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last Updated: 14 July 2026

At Topgearauto.in, every order is carefully inspected, verified, securely packed and dispatched from our facility in Sri Vijaya Puram (Port Blair), Andaman & Nicobar Islands. We are committed to delivering genuine motorcycle parts, accessories and riding gear safely and efficiently across India.

We partner with reputed third-party logistics providers to ensure reliable delivery. While we strive to dispatch and deliver every order within the estimated timelines, all delivery timelines are indicative and may vary depending on the destination, courier operations and unforeseen circumstances.

1. Order Processing

• Orders are generally processed, packed and dispatched within 1–2 working days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Certain products may require additional processing time due to quality checks, stock transfers or supplier availability. If a significant delay is anticipated, we will keep you informed.

2. Shipping Methods & Estimated Delivery

Delivery timelines below are calculated after your order has been dispatched.

Please note that these are estimated delivery timelines and not guaranteed delivery commitments.

Store Pickup

Customers selecting Store Pickup will be notified once their order has been processed and is ready for collection. Store Pickup is not instant, please visit the store after you receive a “Ready for Pickup” notification. Orders are typically ready within 1–2 working days.

3. Remote & Difficult-to-Service Locations

Orders destined for certain locations may require additional transit time due to airline schedules, ferry connectivity, weather conditions, limited courier operations or other logistical constraints.

This includes, but is not limited to:

• Leh & Ladakh
• Jammu & Kashmir
• North East India
• Nicobar District
• Campbell Bay
• Lakshadweep
• Rural or remote PIN codes
• Other difficult-to-service destinations across India

Customers shipping to these locations are requested to allow additional time for delivery.

4. Courier Partners & Delivery Delays

Top Gear Auto works with trusted third-party courier partners for deliveries across India.

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Flight or cargo delays
• Ferry or sea transport disruptions
• Adverse weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Courier operational delays
• High shipment volumes during festive seasons or sale events

Although we do not have direct control over courier operations after dispatch, we will actively coordinate with the courier partner and make every reasonable effort to expedite the delivery whenever possible.

Such delays shall not constitute grounds for cancellation, compensation or claims against Top Gear Auto.

5. Serviceability & Delivery Address

Before dispatch, your delivery PIN code may be verified with our courier partners.

If your location is temporarily or permanently non-serviceable, we may request an alternate delivery address serviced by our logistics partners.

In the event that no serviceable delivery address can be provided, Topgearauto.in reserves the right to cancel the order and process a refund, after deducting any applicable payment gateway charges where permissible.

Customers are responsible for providing complete and accurate shipping details, including:

• Full delivery address
• Correct PIN code
• Valid mobile number

Additional shipping or re-dispatch charges may apply if a shipment is returned due to an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts.

6. Multiple Products & Partial Shipments

If multiple products are purchased in a single order, we will endeavour to dispatch them together whenever possible.

However, due to product availability, supplier lead times, packaging requirements or logistics constraints, certain orders may be shipped in multiple consignments.

All products within a single order will be shipped only to the shipping address provided during checkout.

If you wish to deliver products to multiple addresses, separate orders must be placed.

7. FREE Economy Shipping

FREE Economy Shipping is available only on selected products and promotional offers.

Where applicable, eligible products will display the FREE Economy Shipping benefit on the product page.

Although no shipping charge is collected from the customer for such orders, the actual shipping cost is borne by Topgearauto.in

For approved cancellations after dispatch, helmet size exchanges or refunds (where applicable), the actual shipping charges incurred by Top Gear Auto, along with applicable packaging, handling, payment gateway, platform or other non-refundable charges, may be deducted in accordance with our Cancellation & Refund Policy.

8. Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be prepaid using the secure payment methods available on our website.

9. Custom Order / Back Order / Pre-Order Products

Products listed as Custom Order, Back Order or Pre-Order are procured specifically based on customer demand and are subject to supplier availability.

Such products are generally dispatched within 14 working days, subject to stock availability.

After dispatch, delivery timelines will follow the selected shipping method.

Orders containing Custom Order, Back Order or Pre-Order products cannot be cancelled once confirmed, as these items are specially arranged for the customer.

10. Tracking Your Order

Once your order has been dispatched, tracking details will be shared through WhatsApp, email or any other available communication channel.

Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s website.

11. Damaged, Tampered or Incorrect Deliveries

Every order is carefully inspected and securely packed before dispatch.

If your parcel appears damaged, tampered with, contains missing items or an incorrect product, you must:

• Record a continuous, uncut 360° unboxing video immediately upon delivery and before opening the sealed package.
• Ensure the video clearly captures the sealed package, shipping label, all sides of the parcel, the complete unboxing process and the contents received.
• Report the issue to Topgearauto.in within 24 hours of delivery, along with the uncut video and your order details.

Claims submitted without the mandatory uncut unboxing video or after the reporting period may not be accepted, as we may be unable to verify such claims.

Where a claim is verified and approved as a packing, dispatch or transit issue attributable to Top Gear Auto or our courier partner, Topgearauto.in will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, refund or any other suitable remedy.

12. Need Assistance?

If you have any questions regarding shipping, delivery or product compatibility, please contact us before placing your order.

Our team will be happy to assist you in selecting the correct product and provide the best possible support throughout your shopping experience.

Topgearauto.in
Sri Vijaya Puram (Port Blair), Andaman & Nicobar Islands
Email: care@topgearauto.in